All of your scores and rankings on HomeViews are based on reviews – so the best way to make the most of HomeViews is by collecting more reviews.
There are many different ways to collect reviews, whether you're going out to all residents (Blanket Approach) or targeting specific user groups (Targeted Approach).
A4 Posters and A5 Leaflets
To be displayed in any communal area around the community - for example, in a concierge, reception, lifts or communal areas.
Newsletter designs, email copy and email footers
Consider who is best to send these emails out. Is there a central point of contact who residents know that can send personal invite residents to share their reviews?
Push for HomeViews reviews via your Resident App
HomeViews has integrations with Spike Global, Yardi and Pinglocker for residents to click directly through and share their reviews.
If you have any of these, please contact your account manager to set up the integration.
Team Members Speaking to Residents Onsite
Ask residents directly at various touchpoints – at reception or within communal areas, when a maintenance request has been completed, or even at move-in.
Team members can all have a QR code on their phones that scans through to the HomeViews ‘Write a review’ page. They should encourage residents to mention them by name in their reviews so they can be in with the chance of winning our annual ‘Team Member Of The Year’ award.
Team members can also print out and use the
‘5 Reasons To Write A Review’ document to share with residents on why they should share their feedback.
Postcards, Business Cards and Welcome Packs
HomeViews can also design postcards that can sit in the concierge, reception or communal areas that can be handed out by onsite teams – creating a more personalised reminder to leave a review.
Digital screens
If you have any screens or TVs around your development, a great way to remind residents to leave a review is to have a digital screen or poster with a QR code that links straight to your review form.
Resident Email Tool
The Resident Email Tool is a feature in your Partner Portal that allows you to upload an email address file that sends an automated invitation to write a review on HomeViews. This will be a HomeViews branded email.
Click here to find out more about how to use the Resident Email Tool.