Reviews

Get your questions answered about the reviews process.

• How to collect resident reviews
• What does it mean for a review to be verified?
• Should I respond to reviews on our development?
• Can a resident who no longer lives with us leave a review?
• How long does it take for a review to appear live on site?
• When a company buys a development or the management changes hands do the previous reviews stay on HomeViews?
• My resident has submitted a review, why can't I see it yet?
• Regulations of incentivised reviews
• How to set your review notification preferences
• Where do I find Reviews in the Partner Portal?
• Why would a resident review fail HomeViews guidelines?
• How should I respond to a negative review?
• What should I do if my manager response if not showing on the HomeViews site?
• What can I do when a known resident has submitted a review but it is not showing on the HomeViews website?
• How can I report a review I believe is false or inaccurate?
• Who do I say the manager response is from?
• Who should respond to a review?
• How should I respond to a positive review?
• Which reviews should I respond to?
• How does the review process work?
• Why do HomeViews publish unverified reviews?
• What is a good verification rate?
• What does a HomeViews review entail?
• How can a resident verify their review?
• HomeViews' Review Benchmarks and Best Practices
• Why are reviews important?